As the Director of Service Delivery at Passport, you will be at the center of all things that allow us to plan for and launch products for our new and existing customers, and you’ll do this in our incredibly fast-paced, exciting, and constantly changing environment. Your teams will be engaged during the sales process to engage with clients, understand their needs, and engineer solutions designed to meet their increasingly complex needs. Transitioning into post-sales, you will lead the team responsible for launching our products and onboarding our new clients onto our SaaS platform. You will lead a team of project managers and implementation consultants to exceed client expectations around quality, speed, and accuracy. As such, you will be at the heart of delivering on our client experience, revenue attainment, and growth objectives. You and your teams will juggle multiple projects at once while partnering closely with Client Success, Engineering, Product, Marketing, and Sales teams. You will have a special focus on managing the projects for our largest clients to ensure seamless handoffs between solution design and solution delivery. You’ll ensure strong relationships with our clients, starting within the sales process, through handoff into solution implementation, and into their transition to our Support organization.
Simply put, you have it all together - people enjoy working with you, your team respects you, your clients are regularly impressed by you, and you can juggle it all. You know the ins and outs of project management, but you also take tremendous pride in fully understanding the businesses you support. You are not afraid of challenging situations, and know how to navigate carefully during challenging client conversations. You constantly set the bar high with your daily work and your project portfolio, and then raise the bar higher for both you and your team. You always hit your deadlines. You have a propensity towards continuous improvement and love to figure out the scalable solution. You thrive in a constantly changing, fast-paced environment. You can balance short and long term objectives. You own the details. You are always thinking a few steps ahead. You can multitask between multiple complex projects while also fighting daily fires. You love working with teams. You listen, collaborate, take note of alternate viewpoints, and implement the best solutions. You can communicate with the best by being clear, concise, and listening.
You read the books, you’ve followed the blogs, and as someone committed to striving for the best, you’re excited to contribute to Passport’s amazing growth goals by leading the project management and implementation teams.
Passport sets cities in motion, helping to create more livable, equitable communities. Based in Charlotte, North Carolina, Passport is a transportation software company, delivering the operating system that enables cities to manage vehicle interactions with streets and sidewalks. With Passport, city leaders increase convenience, efficiency and compliance today and tomorrow. Trusted by more than 1,200 cities, universities and agencies, including Chicago, Toronto, Los Angeles, and Miami, Passport is one of the fastest-growing companies on the Inc. 5000 and Deloitte Technology Fast 500 lists, and was named to Fast Company’s World’s Most Innovative Companies for 2020.
Passport provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws.Apply for this job