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Service Manager (Karlsruhe Area, DE)

Service Manager (Karlsruhe Area, DE)

Your tasks

  • Do you want to lead a dedicated team while ensuring excellent customer service? In close cooperation with the management from the headquarters, you will independently manage our service organization with 18 employees (m/f/d) in the South-West region (Baden-Württemberg and Rhineland-Palatinate). You will support and support our team in accordance with the strategic corporate goals and market development.
  • Are you an organizational talent? Together as a team, you organize and monitor service processes, determine the necessary work and allocate resources based on the employees' special knowledge.
  • Are you interested in project work? You will coordinate closely with the sales employees in the region about the projects to be worked on and at the same time have overall responsibility for the after sales area.
  • Do you enjoy direct contact with our customers? You put a smile on our customers' faces by, among other things, accepting new systems together with them.
  • Are you interested in ensuring efficient processes? In your role, you will constantly maintain and optimize our service processes and, among other things, you will be responsible for the profitability of spare parts stocks in the vehicle warehouses.
  • Cooperative leadership is your strength? With your know-how, you will instruct new employees, support your team on a professional and social level and identify training needs.

This is what you bring with you

  • Degree: Technical training in the field of electrical or automation technology or comparable training
  • First experience in value-based management of employees, ideally in the service business or customer service
  • High quality awareness
  • Teamwork and motivation skills as well as positive charisma
  • Customer and sales-oriented way of working and analytical way of thinking

We offer you

  • A job in an innovative, crisis-proof company where diversity and equality are part of our DNA
  • Structured training and buddy system: We want you to feel comfortable right from the start and be able to contribute your know-how straight away
  • Personnel development and further training programs: Continuously develop yourself so that you can always give your team new impulses
  • Lots of appreciation: Attractive remuneration is just as obvious to us as collegial cooperation at eye level

Please note: this job description is translated from German

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